Shipping policy

Shipping Policy

Thank you for shopping with Velmora. We are committed to delivering your orders safely and on time.

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Order Processing

* Orders are usually processed within 1–5 business days after payment confirmation.
* Orders are not processed on Sundays or public holidays.
* During high-demand periods, processing times may be slightly extended.

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Shipping Time

Estimated delivery times may vary depending on your location:

* Pakistan: 3–10 business days
* International Orders: 7–20 business days

Please note that shipping times are estimates and may vary due to courier delays, customs clearance, weather conditions, or other unforeseen circumstances.

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Shipping Charges

Shipping charges are calculated at checkout based on your location and selected shipping method.

We may occasionally offer:

* Free shipping promotions
* Discounted delivery offers

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Order Tracking

Once your order has been shipped, you will receive a tracking number (if available) through email or SMS.

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Incorrect Address

Customers are responsible for providing accurate shipping information.

Velmora is not responsible for:

* lost packages due to incorrect addresses,
* failed deliveries,
* or delays caused by incomplete information.

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Delayed or Lost Packages

If your order is delayed beyond the estimated timeframe, please contact our support team.

While we will assist in resolving shipping issues, Velmora is not liable for delays caused by third-party courier services.

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Damaged Items

If your package arrives damaged:

1. Take clear photos of the package and product.
2. Contact us within 48 hours of delivery.
3. Our team will review and provide a replacement or suitable solution.

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Contact Us

For shipping-related questions:

Store Name: Velmora
Email: a56727681.com
Business Hours: Monday – Saturday