Terms of service

Welcome to Velmora. By accessing or using our website, you agree to comply with and be bound by the following Terms and Services. Please read them carefully before using our store.

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1. General Information

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a parent or guardian.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice.

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2. Products & Services

We aim to provide accurate product descriptions, images, and pricing. However, we do not guarantee that all information is completely error-free.

* Product colors may slightly vary due to screen settings.
* Availability of products may change without notice.
* We reserve the right to limit or cancel orders.

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3. Pricing & Payments

All prices are listed in the applicable currency on the website.

We accept secure online payments through trusted payment providers. Orders will only be processed after successful payment confirmation.

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4. Shipping Policy

* Processing time usually takes 1–5 business days.
* Delivery times may vary depending on location.
* Delays caused by courier services, customs, or unforeseen circumstances are not our responsibility.

Customers are responsible for providing accurate shipping information.

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5. Returns & Refunds

We accept returns for damaged, defective, or incorrect items within the allowed return period.

To request a return or refund:

* Contact our support team with order details.
* Returned items must be unused and in original packaging.

Refunds are processed after inspection and approval.

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6. Intellectual Property

All website content including logos, images, graphics, text, and designs belongs to Velmora and may not be copied or used without permission.

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7. User Conduct

You agree not to:

* Use the website for unlawful activities
* Attempt to harm or hack the website
* Submit false or misleading information

Violation of these rules may result in account suspension or legal action.

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8. Limitation of Liability

Velmora shall not be held responsible for:

* indirect or incidental damages,
* delivery delays,
* technical interruptions,
* or losses resulting from misuse of products.

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9. Privacy

Your personal information is handled securely and according to our Privacy Policy.